Returns & Exchanges

Returns and Exchanges:
If your package is damaged by the carrier during shipment, save the box and the merchandise and notify us immediately at

Please include your order number for expedited service.

If you are not completely satisfied with your purchase, we are happy to accept products in their original, untouched condition within 30 days for a refund or exchange. Please return merchandise packed in its original shipping box, along with a copy of the packing slip.

Only items purchased on may be accepted for return or exchange. We will not accept any merchandise purchased from a store.

Only the price of the item(s) purchased will be refunded.

For returns, send the unused or damaged merchandise to: Returns
584 Broadway, Suite 1111
New York, NY 10012

Once we receive your returned item(s), please allow up to 10 business days to process your refund and send an e-mail confirmation.

Returning a Gift:
If you are returning a gift, please call or email Chantecaille Customer Service at 877.673.7080 or

Pricing and Payment Policy:
We accept the following forms of payment

  • American Express
  • VISA
  • MasterCard