Returns and Exchanges:
If your package is damaged by the carrier during shipment, save the box and the merchandise and notify us immediately at CustomerService@chantecaille.com.
Please include your order number for expedited service.
If you are not completely satisfied with your purchase, we are happy to accept products in their original, untouched condition within 30 days for a refund or exchange. Please return merchandise packed in its original shipping box, along with a copy of the packing slip.
Only items purchased on Chantecaille.com may be accepted for return or exchange. We will not accept any merchandise purchased from a store.
Only the price of the item(s) purchased will be refunded.
For returns, send the unused or damaged merchandise to:
584 Broadway, Suite 1111
New York, NY 10012
Once we receive your returned item(s), please allow up to 10 business days to process your refund and send an e-mail confirmation.
Returning a Gift:
If you are returning a gift, please call or email Chantecaille Customer Service at 877.673.7080 or CustomerService@chantecaille.com
Pricing and Payment Policy:
We accept the following forms of payment
WILD ABOUT NATURE
We believe in the healing powers of flowers and plants,
and build our formulas on pure ingredients and smart science.
We are proud to give back to charities that protect wild species and spaces.
CHANTECAILLE SKINCARE IS FREE OF:
Phthalates, Sulphate Detergents, Mineral Oil, Petrolatum,
Palm Oil, Synthetic Colors, Synthetic Fragrances and GMOs.
We are Cruelty-free and Vegan Friendly.