Returns & Exchanges

Returns and Exchanges:
If your package is damaged by the carrier during shipment, save the box and the merchandise and notify us immediately at CustomerService@chantecaille.com.

Please include your order number for expedited service.

Restrictions:
If you are not completely satisfied with your purchase, we are happy to accept products in their original, untouched condition within 30 days for a refund or exchange. Please return merchandise packed in its original shipping box, along with a copy of the packing slip.

Only items purchased on Chantecaille.com may be accepted for return or exchange. We will not accept any merchandise purchased from a store.

Only the price of the item(s) purchased will be refunded.

For returns, send the unused or damaged merchandise to:

Chantecaille.com Returns
584 Broadway, Suite 1111
New York, NY 10012

Once we receive your returned item(s), please allow up to 10 business days to process your refund and send an e-mail confirmation.

Returning a Gift:
If you are returning a gift, please call or email Chantecaille Customer Service at 877.673.7080 or CustomerService@chantecaille.com

Pricing and Payment Policy:
We accept the following forms of payment

  • American Express
  • VISA
  • MasterCard
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